Case Manager (CM) Coordination of patient services through an interdisciplinary process, which provides a clinical and psychosocial approach through the continuum of care. Through case management, patients will be assessed to determine appropriateness of admission, continued hospitalization, as well as appropriate level of care. Case Managers facilitate timely care delive

Promptly and professionally answers/responds to inbound telephone calls, voice mails, and customers who visit the department to accurately assist with questions Promptly and professionally makes outbound telephone calls to customers to facilitate further account processing Responds to patient's questions in a timely manner, making sure they understand the answer provided

Locate, outreach and engage members within the community that clinicians and care navigators have not been able to reach; create a positive experience and relationship with the member Assesses functional and social needs of members and collaborates to develop and implement solutions with the frequency established in the model of care Work collaboratively the multidiscipli

Greets all patients and visitors at the facility entrance Follows exceptional patient experience guidelines and expectations Look up patient appointments in Epic to ensure patient is escorted or directed to the appropriate location within the building Coordinates volunteers or personally escorts and transports patients, families and visitors Gives clear and concise way fi

Takes lead role in directing disposition of patients and utilization considerations Assumes leadership role to facilitate interdisciplinary collaboration Effectively problem solves and actively pursues resolution Directly communicates with staff, physicians, patients, and families Role models leadership behavior through courtesy, respect, and efficiency Coordinates patien

Greets visitors and patients in person. Communicates by telephone, upholding excellent customer service. Handles confidential information appropriately by protecting and disclosing information to only those authorized. Prioritizes by assessing and analyzing information to identify immediate emergency needs. Demonstrates technical knowledge and competence in the department

Provides exceptional customer service to all consumers and members of the clinic staff Fills prescription orders and makes them available for verification under direct supervision of the registered pharmacist Orders, receives and stores incoming pharmacy supplies Receives and processes wholesaler medication orders Verifies medication stock and enters data in computer to m

Conduct in home assessments including an evaluation of past medical history, review of systems, medication reconciliation, vital signs, and comprehensive physical exam Perform evidence based practice screenings including point of care testing (as appropriate) Identify diagnoses to be used in care management and active medical management in the furtherance of treatment For

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans docum

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans docum

Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Prioritizes by assessing and analyzing information Demonstrates technical knowledge and competence in the departmental procedures Enters

Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Understands and follows all Switchboard departmental processes implemented Prioritizes by assessing and analyzing information to identif

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, e

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans docum

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans docum