Lutheran Social Services is currently seeking a Program Supervisor to lead CCS and CLTS programming in the Fox Valley area including, Fond du lac, Dodge, Outagamie, Winnebago, and Brown Counties. The Supervisor will have the day-to-day responsibilities in these programs. The position may carry a small client caseload as a Human Services Profession, Therapist or Psycho-educator based on education and credential eligibility. Hours are primarily Monday through Friday 1st shift but will require flexibility to provide early evening client support as needed.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Ensure quality service delivery by application of, tracking of, and compliance with practice standards, policies and procedures, identified outcomes, and contract/licensing requirements.
• Analyze, plan, implement, and monitor compliance requirements for multiple funders' program guidelines. Ensure that updates are incorporated in a timely manner for compliance.
• Assure that employees meet the requirements of the applicable services and contracts.
• Ensure proper staff training and identify staff training needs to meet practice standards and licensing/contract requirements.
• Provide coverage for direct service as needed.
• Address client concerns/issues related to LSS direct service employees.
• Conduct case record reviews and case consultation as necessary.
• Assist with the identification of program outcomes.
• Assure the tracking of required outcomes.
• Problem solve day to day challenges and provide feedback to direct reports as well as other leadership.
• Develop services and programming that aligns with requirements and incorporates up-to-date and relevant approaches to service delivery.
• As required by service, develop and implement employee schedules.
• Work collaboratively with human capital on the recruitment and interviewing of direct service employees.
• Establish priorities and directs the work of program staff to include delegating and overseeing work assignments.
• Conduct performance evaluations and review/support goals of staff.
• Select, train/teach, assign, coach and evaluate assigned LSS employees.
• Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations.
• Hold direct reports accountable for the responsibilities associated with their role.
• Support day-to-day functioning of assigned employees in support of the agency goals and strategies.
• Ensure communication and implementation of agency-wide policies and procedures to program staff.
• Schedule and facilitate staff meetings on an ongoing basis.
• Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees.
• Provide ongoing support and guidance to employee which promotes autonomy and critical thinking.
• Partner with program manager and/or director to respectfully address and resolve human capital issues including accountability, promotion, coaching and other performance matters.
• Serve as a role model for employees.
• Recognize the need for consistent change.
• Work collaboratively with the team to provide feedback on change initiatives and implement changes.
• Ensure that team members complete required documentation to support the billing, cost reporting, and invoicing process.
• Work collaboratively with business services to trouble shoot billing issues.
• Review necessary reports to assure that serviced rendered are billed.
• Participate in the development of the program/service budget and rates.
• Oversee revenue and expenditures. Make necessary adjustments to meet the financial goals of the program.
• Conduct financial reviews with the Manager/Director.
• Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised.
• Establish and foster healthy and positive relationships with community stakeholders, funders, and donors.
• Participate actively and represent LSS with marketing and communications to establish and reinforce a positive image of LSS in the community.
• Educate the community (market the program) about the services provided at LSS.
• With a focus on program expansion, communicate any need for additional services to leadership.
• Demonstrate community commitment with follow through and engagement in the community.
• Receive, track, and coordinate referrals effectively and efficiently for your service area.
• Work as a collaborative team member with other leaders to support One LSS.
• Hold self and team accountable to promote and create a safe environment for employees, clients and stakeholders by identifying and resolving risks as appropriate, and following applicable safety procedures.
• Provide regular and intentional updates and seek ideas for improvements through employee meetings with assigned employees.
• Performs other duties as required.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • LSS Clinical Managers () and Human Capital employees can assist you in applying for this benefit.
• Licensure and Exam Fees
  • It is required for your position to maintain a state license in a mental health or substance abuse related field.
  • The following are situations in which licensure and/or exam costs will be reimbursed:
    • If the employee has been with LSS for 1 year prior, they will receive full reimbursement for licensure and/or exam costs for your first attempt. LSS also pays for bi-annual renewals.
    • If the employee is considered part-time, LSS will pay for half of the associated licensure and exam costs for your first attempt. LSS also pays for bi-annual renewals.
  • Clinical Supervision and Consultation
    • We offer a free, robust clinical supervision experience for any type of licensure that focuses not only on client needs, but employee development.
  • Training
    • LSS is focused on the continued growth of our employees and ensuring we provide high quality services.
    • LSS employees are eligible for receiving internal as well as financial support for external trainings to support your growth and required Continuing Education (CEU) credits.
  • Flexibility
    • LSS is a family/employee-focused agency which values work-life balance.
    • Employees can adjust their schedules to accommodate personal commitments by flexing their schedule or utilizing time off.
    • Some programs have the option of working remotely.
  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • LSS makes annual raises a priority for employees
  • Employee Assistance Program
  • Service Awards and Recognition

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree in human service related field is required. Master's preferred.

• LSS approved examples of human service degrees include, but are not limited to the following:
• Child Development/Family Relations
• Community Mental Health
• Substance Use
• Counseling/Guidance
• Criminal Justice
• Marriage and Family
• Occupational Therapy
• Psychology
• Recreational Therapy
• Rehabilitation Counseling
• Social Worker
• Sociology
• Special Education
• Vocational Counseling

If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee.

• Supervisory experience is preferred.
• Direct service experience should include two years working with a similar population.
• Education and/or experience requirements may be dependent on licensing or contractual requirements.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS:

• Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
• Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
• Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.

COMPUTER SKILLS/TECHNOLOGY:

• Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
• Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
• Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
• Ability to work within a variety of ever-changing software packages and computer systems.

TRAVEL: Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.