Work Location Type:[[ 401 S Wright Rd, Janesville, WI 53546 ]]

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor.

Compensation and Remote Work:The starting pay is $21.40 per hour. New Hire Training and Nest (13 weeks) will be in office at our Lake Forest office. After completion of the 13-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home. You will transition to fully remote after completing additional 3 months if you are successful and meeting goals. You will have a consistent shift between the hours of 7am to 6pm.

You will be required to travel to our Lake Forest, IL site on a quarterly basis in order to attend meetings.

You Will:

• Answer inbound phone inquiries and quickly respond to customer requests for documentation.

• Demonstrate problem solving and curiosity dealing with our customers and your colleagues.

• Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.

• Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.

• Maintain accurate and detailed customer contact notes following established standard repeatable processes.

• Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.

• Partner with Sales personnel on payment barrier removal.

• Provide Credit Managers with customer information to help evaluate customer payment terms.

You Have:

• High school diploma or equivalent

• 1+ year of experience solving customer issues in a customer service environment or inbound call center experience

• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)

• Phone customer service skills and a solid command of English grammar for verbal and written interactions.

• The ability to work one week in Lake Forest for initial onboarding

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.